As tecnologias de informação e comunicação usadas pelos prestadores de serviços logí­sticos: revisão de literatura / The information technology and communication used by logistics service providers: literature review

Autores

  • Carolina Luisa dos Santos Vieira Universidade Federal de Santa Catarina (UFSC)
  • Monica Maria Mendes Luna Universidade Federal de Santa Catarina (UFSC)
  • Debora Toccheto de Castro Universidade Federal de Santa Catarina (UFSC)

Palavras-chave:

Ecnologias de informação e comunicação, Prestadores de serviços logí­sticos, Revisão da literatura, Uso de tecnologia.

Resumo

Com o crescimento da oferta de serviços logí­sticos, e o consequente aumento da concorrência, o uso das tecnologias de informação e comunicação (TIC) passa a ser considerado, pelos prestadores de serviços logí­sticos (PSL), fonte de vantagem competitiva. Por meio de uma revisão de literatura, este trabalho busca identificar quais tecnologias são utilizadas pelos PSL. Analisando 47 artigos sobre o tema, publicados no periódico internacional que concentra o maior número de trabalhos sobre PSL, as aplicações das tecnologias pelos PSL foram analisadas, segundo uma taxonomia sugerida com base na literatura - software, hardware e redes. Dentre os resultados obtidos destacam-se as tecnologias mais citadas por categorias e as de maior interesse cientí­fico, como: EDI, RFID, TTS, WMS e Internet.

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Publicado

2012-10-02

Como Citar

VIEIRA, C. L. dos S.; LUNA, M. M. M.; DE CASTRO, D. T. As tecnologias de informação e comunicação usadas pelos prestadores de serviços logí­sticos: revisão de literatura / The information technology and communication used by logistics service providers: literature review. Revista Metropolitana de Sustentabilidade (ISSN 2318-3233), São Paulo, v. 2, n. 3, p. 67–81, 2012. Disponível em: https://revistaseletronicas.fmu.br/index.php/rms/article/view/132. Acesso em: 13 nov. 2024.