A KNOWLEDGE TAXONOMY IN THE CONTEXT OF ORGANIZATIONAL ROUTINES: AN STUDY IN A PUBLIC UNIVERSITY

Sergio Evangelista Silva, Luciana Paula Reis, Alana Deusilan Sester Pereira, June Marques Fernandes

Resumo


Knowledge is one of the most important assets in organizations. While there are several studies about knowledge management, there are few texts dedicated to classifying the existing types of knowledge in the organizational context. As such, the concept of knowledge is still overlooked in the organizational literature. Hence, this situation poses a dilemma: how could a thing that is not well understood to be adequately managed? Drawing on current knowledge taxonomies and the organizational routines concept, we address this gap by outlining a taxonomy of how knowledge manifests in the execution and structuration of organizational routines. This taxonomy is generated through the grounding process of examining the organizational routines of an academic department in a public university. As the main result, there are proposed four basic types of knowledge: stable-reproducible, problem-solving, incremental-shift, and paradigmatic-shift. As the main theoretical contribution, this paper introduces a knowledge taxonomy, which is an alternative view of the current taxonomies. As a practical implication, these four types of knowledge presented suggests the necessity of the development of specific knowledge management practices for each type of knowledge.

 


Palavras-chave


grounded theory; knowledge taxonomy; knowledge management;

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